Creating Your DVC Sales Account
Creating an account on DVC Sales takes about two minutes. Go to the registration page and enter your name, email address, phone number, and mailing address. You'll verify your email before your account is fully active. Once it's confirmed, you can list a contract for sale, browse listings, or submit offers on existing inventory.
If you're a seller, you'll set up your listing details after registration. If you're a buyer, you can start browsing the DVC resale listings immediately after creating your account.
Completing Your Profile
A complete profile helps us process transactions faster. Make sure your full legal name matches the name on your DVC deed. If your contract is titled in two names, both owners should be listed on your account. If your contract is held in a trust or LLC, note that in your profile. The name on your account affects how closing documents are prepared, so accuracy here prevents delays later.
Sellers should also add their phone number and confirm their mailing address. The title company uses both during the closing process.
Account Security
Use a strong, unique password for your DVC Sales account. Don't reuse a password you use elsewhere. Your account contains personal information and transaction details, so it's worth treating it carefully.
DVC Sales staff will never ask for your password by email, phone, or chat. If you receive a message claiming to be from DVC Sales and asking for your login credentials, don't respond. Contact us directly through the contact page to verify.
If you think your account has been accessed without your permission, change your password immediately and contact our team. We can review the login history on our end.
Managing Your Account
You can update your contact information, email address, and password at any time from your account settings. If your legal name changes, contact us directly rather than updating it yourself. Name changes on accounts with active listings or open transactions need to be reviewed to make sure everything stays aligned with your closing documents.
To add or update a co-owner (such as a spouse) on your account, log in and go to your profile settings. If you have an active transaction and need to add a co-owner partway through, contact us first so we can coordinate with the title company.
What Can Disable Your Account
Accounts can be temporarily restricted for a few reasons: failed email verification, inactivity over an extended period, a payment issue on an active transaction, or a policy concern flagged during review. If your account is restricted and you're not sure why, reach out through the contact page with your registered email and we'll explain the status and how to restore access.
If you're locked out because you forgot your password, use the password reset option on the login page. The reset link goes to your registered email address.
Getting Support
For questions about a listing, offer, or active transaction, the fastest route is the contact form on our contact page. Include your account email and a brief description of what you need help with, and our team will respond during business hours.
For general questions about how the DVC resale process works, the how DVC works page covers the full picture from membership structure through resale. If you're a seller trying to understand your fees before you list, the cost to sell DVC page breaks down the commission and closing cost structure.
Connecting Your DVC Membership to Your Resale Purchase
Once your resale contract closes, Disney will mail a welcome letter to the mailing address on file with your title company. That letter contains your new Member ID and a PIN you will use to activate your account at disneyvacationclub.com. Keep that letter somewhere safe — replacing a lost PIN requires a call to Member Services and can take several business days.
Your Member ID is separate from your MyDisneyExperience account. Most buyers are surprised to learn these are two different systems. DVC Member Services handles your ownership records, point banking, and resort reservations. MyDisneyExperience handles theme park tickets, dining reservations, and Lightning Lane selections. You will link the two accounts from your Member Services dashboard, but they will always operate independently.
Setting Up Online Access Before Your Member Letter Arrives
Disney typically takes 30 to 60 days after the deed records to generate your Member ID. During that window, you can register for a placeholder MyDisneyExperience account using your name and the email address you gave your title company. This lets you book dining and explore the resort calendar while your DVC access is being activated.
If you purchased a resale contract at Aulani, Hilton Head, or Vero Beach, note that those resorts are not eligible for booking at the 11-month home resort window for most non-home-resort stays. Your booking windows and eligible resorts depend on the specific home resort on your deed. If you have questions about which resorts your points can access, call us at (407) 205-1435 and we will walk through your contract details.
Banking and Borrowing Points From Your Dashboard
Your Member Services dashboard is where you manage the three things that matter most to DVC owners: banking points into the following year, borrowing points from the following year, and making resort reservations. Each action has a deadline, and missing a banking deadline means the points expire unused at the end of your use year.
Banking deadlines vary by use year. If your use year starts in June, your banking deadline for current-year points is typically around April 30 of the same year. If your use year starts in December, you have until around October 31. Disney posts the exact dates in your dashboard under the "Points Activity" tab. Check this tab within the first week after your account activates so you know exactly how much time you have.
Adding Authorized Users to Your Account
DVC allows you to add one authorized user to your membership at no charge. That person can make reservations using your points but cannot sell, transfer, or modify the underlying contract. Adding an authorized user requires a signed authorization form, which you can download from the Member Services portal or request by calling Disney at 800-800-9100.
Authorized users are especially useful for multi-generational families where a parent and adult child both want to book vacations independently. Just keep in mind that whoever holds the authorized user slot is the only additional person with booking access — you cannot add multiple users under a standard resale contract.
Questions After Setup
If your account does not activate within 60 days of your recorded deed, contact Disney Member Services directly at 800-800-9100. Have your deed recording information ready, as the recording date and instrument number are how Disney locates your transaction in their system. If you purchased through DVC Sales and have trouble getting a resolution, call us at (407) 205-1435. We have been through this process with over 1,000 buyers and can often help you navigate Member Services faster than going in cold.
Keeping Your Account Secure
Your DVC Sales account contains sensitive contract and financial information. We recommend using a unique password that you do not reuse across other websites. If you need to update your email address, phone number, or mailing address, you can do so from your profile settings page. For any account security concerns, contact our team directly at (407) 205-1435 and we will verify your identity before making changes. Your privacy and data security are priorities for our team.
