How to Contact the Title Agent on Your DVC Resale Transaction
Once both the purchaser and seller sign the purchase agreement in a DVC resale transaction, the title company becomes a key player in the process. They hold the escrow deposit, prepare the closing documents, coordinate with Disney on the deed transfer, and ultimately close the transaction. Knowing how to reach your title agent and what to expect from them makes the closing phase less confusing.
When You'll Hear From the Title Company
After the purchase agreement is fully executed (meaning both parties have signed), DVC Sales assigns your transaction to a title company. Within a day or two of that assignment, you should receive an email from the title company introducing your assigned agent and providing their contact information. This email includes their name, phone number, email address, and the escrow account instructions for the deposit.
If you're the purchaser, this email is your cue to submit your deposit. The deposit instructions in that email are the authoritative instructions for where to send your money. This is important to emphasize: use only those instructions. Do not send money based on any other communication unless you've called the title company directly to verify.
If you're the seller, the title company introduction email tells you who to contact when you have questions about the timeline, closing documents, or deed preparation.
Wire Fraud Warning
Real estate closings are a well-known target for wire fraud. The way this scam typically works is that someone intercepts email communications related to a real estate transaction and then sends a fraudulent email with changed wire instructions, directing the purchaser to send their deposit to a criminal's account instead of the legitimate escrow account.
To protect yourself: if you receive any email that changes or updates the wire instructions, do not act on it immediately. Call the title company directly using the phone number from the original introduction email, not a number from the suspicious email. Verify the instructions verbally before sending any wire. This one habit prevents the most financially devastating thing that can happen in a real estate closing.
How to Reach Your Title Agent
The best way to contact your title agent is by email. Title companies handle many closings simultaneously, and email creates a clear paper trail for every question and instruction. When you email your agent, be specific about what you need. Reference your buyer and seller names, the resort, and the contract if you can, so they can pull up your file quickly.
If you prefer a phone conversation for something complex, send an email first asking them to call you at a specific time. Most title agents will accommodate this request and it ensures you get their full attention rather than catching them in the middle of something else.
What the Title Agent Handles
Your title agent manages several things during the closing process. They hold the escrow deposit in a regulated account. They prepare the deed transferring ownership from the seller to the purchaser. They coordinate with Disney to satisfy the Estoppel and Administration fee requirements. They prepare the closing statement that shows all charges and credits for both parties. And they facilitate the signing of closing documents once everything is ready.
The title agent is a neutral party. They're not representing the purchaser or the seller specifically. Their job is to make sure the closing complies with the purchase agreement and with Florida law.
If You Haven't Received Your Title Company Introduction Email
If the purchase agreement has been fully signed and more than two business days have passed without any contact from the title company, reach out to DVC Sales. We can confirm which title company is assigned to your transaction and have them reach out to you. Sometimes these introduction emails end up in spam folders. Sometimes there's a brief delay in assignment. Either way, we can connect you with your agent quickly.
The same applies if you received the introduction email but can't reach your agent. If you've sent two emails over several business days with no response, contact DVC Sales and we'll follow up. We have working relationships with the title companies we use, and a quick communication from us typically gets things moving.
Typical Questions for the Title Agent
Here are the questions purchasers and sellers most commonly direct to their title agent after the introduction. Purchasers typically ask about the exact wire instructions, the deadline for submitting the deposit, and when to expect an update after ROFR. Sellers typically ask about the disbursement timeline, when they should receive their proceeds, and what documents they'll need to sign at closing.
On matters related to the overall transaction, your offer, the listing, or anything involving the DVC Sales platform, contact DVC Sales rather than the title company. The title company handles the closing mechanics. Everything related to the transaction structure, pricing, and offer terms goes through us.
After Closing Completes
Once the deed is recorded and Disney processes the membership transfer, the title company sends both parties a confirmation of the completed closing. The purchaser receives their membership credentials from Disney, and the seller receives their proceeds. This final step typically happens a few weeks after all closing documents are signed.
For a detailed look at the full process from offer to closing, visit our how DVC works page. You can also see current DVC resale listings if you're still in the purchasing phase, or contact the DVC Sales team at our contact page with any questions about the closing process.
