When you’re a Disney Vacation Club (DVC) Member, managing your membership is mostly easy thanks to the online DVC Member Portal. From booking your vacations to banking points or adding the Disney Dining Plan, much of it can be done with just a few clicks.

But some actions require the personal touch, specifically, a call to DVC Member Services. Whether you're a direct owner or a resale buyer, here are five situations where only Member Services can step in and help.

1. Buying One-Time-Use Points

Sometimes, you’re just a few points shy of completing your dream vacation booking. Instead of canceling your plans or borrowing from next year’s allotment, you have the option to buy One-Time-Use Points.

• You can purchase up to 24 points per Use Year, per membership.
• The cost is $20 per point.
• These points can only be purchased within the 7-month booking window or fewer.
• You must call Member Services to purchase, this cannot be done online.

Be aware: These points expire at the end of the current Use Year, even if the trip is canceled.

2: Combining Split Stays Into One Seamless Reservation

Booking during busy seasons can be tough, and you may end up piecing your vacation together over several reservations. If these reservations are:

• At the same resort
• For the same room type
• And in the same booking category

Then Member Services can help you combine them into a single reservation. This ensures you don’t have to switch rooms or go through the hassle of multiple check-ins. This is something you can’t do through the website, you must call or chat with Member Services.

3: Transferring Points to Another Member

Planning a big family vacation? Partnering with another DVC Member? You might need to transfer points between memberships.

• DVC allows one transfer per Use Year, either in or out.
• Transferred points follow the original Use Year rules and expiration.
• These transferred points can then be used just like your own.
• Again, this transaction must be handled over the phone with Member Services.

This is ideal for extended families who want to share points to book multiple villas or longer stays.

4: Changing the Primary Guest on a Reservation

If you're gifting a vacation to someone else or renting out your DVC points, you’ll want to make sure the right person is listed as the primary guest.

• You can update additional guest names online easily.
• However, to change the primary name on the reservation, you'll need to call Member Services or use the online chat feature.

This is a key step if the person staying at the resort needs to handle check-in, use MagicBands, or access room reservations. 

5. Obtaining Personalized Help for Complex Bookings or Issues

Sometimes, you just need a little more human help, especially with things like:

• Resort waitlists
• Modifying room requests
• Linking reservations across multiple memberships
• Handling issues with the DVC system or incorrect balances

In these cases, Member Services is your best friend. They’re trained to deal with more complex questions and provide solutions you can’t get through the self-service portal.

Conclusion

While the DVC Member Portal is incredibly useful, there are still some key tasks that require direct help from Member Services. Whether you’re buying one-time-use points, adjusting a reservation, or managing a point transfer, their team ensures your Disney vacations run smoothly.

👉 Pro Tip: Keep the DVC Member Services number handy, especially during booking windows or when your plans need last-minute adjustments.